Head of Ticketing (m/f/d)

75% (30 hours), unlimited to December 1, 2023.

Your tasks

  • Overall responsibility for ticketing of all events and the subscription series
  • Administration and technical setup in EVENTIM.Inhouse
  • Processing with the payment partner and billing
  • Advice and ticket sales in the telephone ticket service and at events
  • Coordination of the daytime and evening box offices during festivals and events
  • Planning and implementation of service-oriented customer communication

In an interface role to the Marketing/Communications department:

  • Close cooperation with the Marketing/Communications division management
  • Conception and support of the (digital) communication and sales strategy with customers and ticketing partners such as advance booking offices, partner companies and tour operators.

Your profile

  • Pleasure in dealing with customers on the phone, by mail and in person on site at the concert
  • Good knowledge of EVENTIM.Inhouse or a comparable ticket system desirable
  • Strong communication skills, interpersonal skills, service orientation, stress resistance.
  • Interest in Classical Music and willingness to work irregular hours on evenings, weekends or holidays during festivals.

Our offer

  • You will work in a dedicated team to create extraordinary concert experiences with international stars and promising young talents
  • You have maximum development and design opportunities
  • You work centrally in Heidelberg's old town and receive a subsidy for your job ticket

Please submit your application in a PDF by email to Annette Schmidt - Administrative Manager by October 3, 2023: a.schmidt@heidelberger-fruehling.de