Head of Ticketing (m/f/d)

75% (30 hours), unlimited to December 1, 2023.

Your tasks

• Overall responsibility for ticketing of all events and the subscription series
• Administration and technical setup in EVENTIM.Inhouse
• Processing with the payment partner and billing
• Advice and ticket sales in the telephone ticket service and at events
• Coordination of the daytime and evening box offices during festivals and events
• Planning and implementation of service-oriented customer communication

In an interface role to the Marketing/Communications department:

• Close cooperation with the Marketing/Communications division management
• Conception and support of the (digital) communication and sales strategy with customers and ticketing partners such as advance booking offices, partner companies and tour operators.

Your profile

• Pleasure in dealing with customers on the phone, by mail and in person on site at the concert
• Good knowledge of EVENTIM.Inhouse or a comparable ticket system desirable
• Strong communication skills, interpersonal skills, service orientation, stress resistance.
• Interest in Classical Music and willingness to work irregular hours on evenings, weekends or holidays during festivals.

Our offer

• You will work in a dedicated team to create extraordinary concert experiences with international stars and promising young talents
• You have maximum development and design opportunities
• You work centrally in Heidelberg's old town and receive a subsidy for your job ticket

Please submit your application in a PDF by email to Annette Schmidt - Administrative Manager by October 3, 2023: a.schmidt@heidelberger-fruehling.de